If an order arrives with a damaged, missing or incorrect item, contact ChaskaBox on WhatsApp with your order number and clear photos of the item and packaging.
Report the issue
Please report order problems within 48 hours of delivery so the issue can be reviewed while the parcel and packaging are still available.
How resolutions are handled
ChaskaBox will review the order details and evidence and determine the appropriate resolution for the verified issue. The resolution can depend on the product, issue and available replacement stock.
Before you discard packaging
Keep the product and outer packaging until support confirms that the review is complete.
For assistance, WhatsApp 0332-0005381 or email Chaskabox.mzg@gmail.com.